The analysis of the main lacks of forwarding services was made. The measures for improvement of the station: the introduction of universal quality management (TQM), which significantly help streamline the processes of work organization were proposed.
Публикация
Сергій Валентинович Кравченко, Світлана Миколаївна Продащук IMPROVEMENT THE WORKS OF FREIGHT FORWARDING SERVICE AT KHARKOV-LISKI STATION // Східно-Європейський журнал передових технологій, Vol. 5, Issue 7, 2012, pp. 7-9
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